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Frequently Asked Questions
Everything you need to know about sys59. Can't find an answer? Contact our team.
Getting Started
Explore step-by-step guidance to create your account, set up your profile, and begin using Asama effortlessly. Perfect for first-time users looking for a smooth onboarding experience.
What is sys59?
sys59 is an AI Infrastructure Engineer that continuously monitors your infrastructure, detects issues, and autonomously remediates them using an agentic workflow — so your team spends less time firefighting and more time building.
What kinds of infrastructure does sys59 support?
sys59 works with cloud providers (AWS, GCP, Azure), Kubernetes clusters, databases, CI/CD pipelines, and observability stacks. If your infrastructure emits logs, metrics, or traces, sys59 can monitor and act on it.
Is sys59 suitable for small teams?
Yes. sys59 is designed to scale from small engineering teams that lack dedicated SRE staff all the way to large enterprises running complex multi-cloud environments.
How long does it take to get set up?
Most teams are up and running in under 30 minutes. Connect your cloud provider, point sys59 at your observability stack, and the agent begins building context immediately.
Features & Product Capabilities
Dive into how Asama's AI Infrastructure Engineer that helps the infra & ops team to detect issues in their infrastructure and remediate issues using Agentic AI, which Plans → Codes → Tests → Deploys to solve the detected issue.
What does "agentic workflow" mean in practice?
sys59 agents observe an alert, reason about root cause, plan a remediation action (e.g., scale a deployment, restart a pod, open a PagerDuty incident), execute it safely, and report back — all without human intervention unless you require an approval gate.
Can I control which actions sys59 takes autonomously?
Absolutely. You configure approval policies per action type. For example, you can allow automated restarts but require human approval before scaling resources or modifying firewall rules.
What happens if an automated remediation makes things worse?
sys59 applies changes incrementally and monitors impact before proceeding. If a remediation degrades the situation, the agent rolls back automatically and escalates to a human via your configured alerting channel.
Does sys59 integrate with my existing alerting and on-call tools?
Yes. sys59 integrates with PagerDuty, Opsgenie, Slack, and other common on-call and notification tools so remediation actions and escalations slot into your existing workflows.
Pricing, Plans and Billing
Get detailed information about subscription plans, billing methods or canceling your plan. Including available plans and the best plan for your enterprise.
Is there a free trial?
Yes. You can start a 14-day free trial — no credit card required. The trial includes full access to all features on the Professional plan.
How is pricing calculated?
Pricing is based on the number of monitored resources (hosts, pods, databases). See our Pricing page for detailed tier information.
Do you offer discounts for startups or nonprofits?
Yes. We offer special pricing for early-stage startups and qualifying nonprofits. Reach out to our team with your details.
Can I change plans after signing up?
Yes. You can upgrade or downgrade your plan at any time from your account settings. Changes take effect at the start of your next billing cycle.
Security and Privacy
Stay informed about the advanced security measures protecting your Infrastructure data. Learn about encryption, two-factor authentication, and how your privacy is always prioritized.
Is sys59 SOC 2 compliant?
Yes. sys59 is SOC 2 Type II certified and ISO 27001 compliant. All data is encrypted in transit and at rest, and we undergo regular third-party security audits.
Does sys59 store my infrastructure credentials?
sys59 uses short-lived, least-privilege credentials via your cloud provider's native IAM mechanisms. We never store long-lived secrets in our systems.
Can sys59 be deployed in a private cloud or on-premises?
Yes. Enterprise plans include a private-cloud deployment option. Contact our team to discuss your specific requirements.
What data does sys59 collect and retain?
sys59 collects metrics, logs, and trace data necessary to detect and remediate issues. Retention periods are configurable, and you can request data deletion at any time in accordance with our Privacy Policy.
Support and Feedback
Find out how to connect with our dedicated support team for quick assistance. Share feedback to improve Asama and browse helpful tutorials and community resources.
Does Sys59 offer onboarding support?
Yes. Sys59 offers personalized onboarding support to help you get started quickly and make the most out of the platform, available to all enterprise plan users.
Does Sys59 provide ongoing customer support & live support?
Yes. You can reach out to our support team anytime via email at support@asama.ai or via live chat, which is available directly within the platform after login. We will help you with any questions related to bugs, issues, or troubleshooting.
Does Sys59 offer regular product training or calls?
Yes. Sys59 offers product training sessions, deep dives, and custom walkthroughs for teams. These are available to all enterprise plan users. We also share monthly newsletter to share our learning and new feature updates.
Still have questions?
Our team is happy to walk you through sys59 and answer anything not covered here.